Shipping Map & Return Policy
We ship anywhere in the United States of America. Note that there are restrictions on some products, and some products cannot be shipped to some states due to local laws and/or other distributor territories.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The following shipping map applies to in-stock items only. If you have an urgent need for a product, please call 585-623-5075 to place an order and request next day air or second day air shipping rates for guaranteed service. Ground shipping and 3 day select shipping are not guaranteed by UPS. Drop-ship orders also can not be guaranteed.
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Chemicals are non refundable to online customers. Local customers may receive in store credit for products they were not happy with. Equipment that has been used after purchase will be charged a 30% restocking fee. Buyer must pay return shipping charges to our shop. Returns may be refused at our discretion.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.